Feedback & Complaints
We’re listening.
At UCC, your feedback helps us grow—and your concerns help us improve.
Whether it’s a compliment, a suggestion, or a complaint, we treat every message with care, respect, and confidentiality.
How to Share Your Thoughts
You can contact us by:
UCC Manager
Director (Sandra Wilson)
Fill Out the Form Below:
(All submissions are treated with confidentiality and respect.)
What Happens Next?
- We’ll acknowledge your message within 2 business days.
- Complaints will be reviewed by our management team and responded to within 14 working days.
- For feedback or suggestions, you’ll receive a response within 5 working days, or an update within a week if further review is needed.
Need Further Support?
If you’d like independent advice or believe your concern hasn’t been resolved after UCC’s review, you can contact the NDIS Quality & Safeguards Commission for further guidance. Learn more at the official NDIS website.
Your voice truly matters to us—thanks for helping UCC become an even better place where support feels like family.
