About Us
Who We Are
At Universal Care Connections (UCC), we believe that support should feel like family. For years, we’ve been providing long-term supported accommodation and community access supports across the Hunter region. As a proud family-run business, we know the value of belonging, trust, and a place to call home.
Our motto — “We care because we care” — is simple but true. Care isn’t just what we do, it’s who we are.
Our Story
UCC was created with one purpose: to provide people living with disability a safe, welcoming, and supportive place where they could thrive. Too often, disability services can feel clinical or impersonal. We wanted to change that.
By starting small and keeping our roots local, we’ve built a service that is personal, genuine, and deeply connected to our community. Every home we manage, every outing we support, and every relationship we form is guided by our commitment to treating people as part of our extended family.
Our Mission
To provide safe, long-term homes and meaningful community opportunities that empower people living with disability to live with dignity, independence, and connection.
Our Values
Home
Everyone deserves a place that feels safe, stable, and welcoming.
Family
As a family-run provider, we extend that same closeness and trust to everyone we support.
Belonging
We believe in creating opportunities for people to connect, make friends, and be part of their community.
Respect
Every person’s choices, goals, and individuality are central to the support we provide.
Trust & Safety
As an NDIS-registered provider, we hold ourselves to the highest standards of care and compliance.
What We Do
We support people across different stages of life and ability, offering:
- Supported Independent Living (SIL / Permanent Accommodation) – Home with Heart
24/7 support in safe, family-style homes across Rutherford, Cliffleigh, and Aberglasslyn. Options are available for children, adults, and older participants.
- Specialist Disability Accommodation (SDA) – Access with Dignity
Purpose-built or modified homes designed for accessibility, independence, and dignity.
- Community Access – Life in Community
Outings, activities, and social opportunities that bring fun, connection, and confidence into everyday life.
Where We Are
Our head office is located at 4D/11 Molly Morgan Drive, East Maitland, NSW 2323, and our services reach across Maitland, Newcastle, Lake Macquarie, and the wider Hunter Valley.
Why Choose UCC?
Family-Run
We know what it means to care, and we treat every participant as part of the UCC family.
Local & Connected
Rooted in the Hunter, we understand our community and its people.
Long-Term Commitment
Our homes and supports are designed for stability and belonging.
Trusted Provider
Fully NDIS-registered and committed to safe, high-quality services.
Meet Our Leadership
Sandra Wilson
UCC
A Final Word
We know choosing the right support is about more than services — it’s about trust.
At UCC, we are proud to provide care that is genuine, heartfelt, and grounded in family values. Whether you’re looking for a permanent home, accessible accommodation, or opportunities to join the community, you’ll always find a place to belong with us.
